Media Outlets Challenge Privacy Policy of FTX Customers


A consortium of media companies is taking legal action against FTX, a cryptocurrency exchange, over its privacy policy, which requires customers to relinquish their right to sue or participate in class actions. The media companies argue that this clause violates customers’ rights and shields FTX from accountability in case of wrongdoing.


FTX’s privacy policy, which was updated in March, requires customers to agree to an arbitration clause that bars them from suing or joining class actions against the company. Instead, customers must resolve disputes through binding arbitration, a private process that is often considered more favorable to companies than consumers.

The Challenge

The media consortium, which includes Bloomberg, Reuters, and the New York Times, among others, argues that FTX’s privacy policy is unfair and unenforceable. The group filed a complaint with the American Arbitration Association, seeking to invalidate the arbitration clause and restore customers’ right to sue or participate in class actions.

FTX’s Response

FTX has defended its privacy policy, arguing that it is standard practice in the industry and that customers have the option to opt-out of the arbitration clause within 30 days of opening an account. The company also pointed out that customers can still file complaints with regulatory authorities and that the arbitration process is faster and less expensive than going to court.

Related:3AC Liquidators File Motion to Hold Kyle Davies in Contempt


The outcome of the media consortium’s legal challenge against FTX’s privacy policy remains to be seen. However, the case highlights the growing concerns over the use of arbitration clauses in consumer agreements and the impact they have on customers’ rights to seek redress for wrongdoing. As the cryptocurrency industry continues to evolve, it is likely that similar challenges will arise in the future.

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